Privacy policy

At Willowgreen Care Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us.

1. Information Collection:
   We collect personal information from individuals who engage with our services, programs, and activities. This information may include but is not limited to:

 -Name
– Contact information (address, phone number, email address)
– Date of birth
– Health information relevant to the services provided
– Emergency contact information
– Other relevant information necessary for providing support and assistance

We may collect this information through various channels, including in-person meetings, phone calls, online forms, and email correspondence.

2. Use of Information:
   We use the information collected for the following purposes:

–  Providing personalized support and services tailored to individual needs
– Communicating with participants and their families or caregivers
– Facilitating access to our programs, activities, and resources
– Processing payments and managing financial transactions
– Ensuring the safety and well-being of our participants
– Improving and optimizing our services and operations
– Complying with legal and regulatory requirements

3. Information Disclosure:
   We may disclose personal information to third parties in the following circumstances:

With consent from the individual or their authorized representative
– When required by law or legal process
– To protect the safety and well-being of individuals
– In connection with the provision of services, such as sharing information with healthcare providers or transportation services
– In the event of a merger, acquisition, or other business transaction involving willowgreencare

We do not sell or rent personal information to third parties for marketing purposes.

4. Data Security:
   We take reasonable precautions to protect the confidentiality and security of your personal information. This includes implementing appropriate physical, technical, and administrative measures to prevent unauthorized access, disclosure, alteration, or destruction of data.
5. Data Retention:
   We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Access and Control:
   You have the right to access, correct, or update your personal information held by us. If you have any questions or concerns about the use or disclosure of your information, please contact us using the contact information provided below.
7. Updates to Privacy Policy:
   We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically for any updates.
8. Contact Us:
   If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at info@willowgreencare.com.au.

Willowgreen Care Group reserves the right to modify or amend this Privacy Policy at any time.