Melbourne

Victoria

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+61 481316141

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Terms and Conditions

Our Terms and Conditions

we are the terms and conditions that govern your engagement with us:

  1. Eligibility: Our services are available to individuals with disabilities who require assistance with personal care, household tasks, travel/transportation, respite care, group/center activities, and community participation.
  2. Consent: By utilizing our services, you consent to our team providing the necessary support and assistance as outlined in our service descriptions.
  3. Confidentiality: We respect your privacy and will maintain confidentiality regarding all personal information shared with us during the course of our engagement, unless required by law.
  4. Safety and Hygiene: We prioritize the safety and hygiene of our participants. Our team is trained to deliver personal care and household tasks while adhering to safety and hygiene standards.
  5. Respect: We are committed to treating all participants with dignity and respect, regardless of their disability or background.
  6. Booking and Cancellation: For services requiring scheduling, such as respite care and travel assistance, please provide sufficient notice for booking and cancellation to avoid inconvenience.
  7. Fees and Payments: Fees for our services may vary depending on the type and duration of assistance required. Payment terms will be communicated upon engagement.
  8. Liability: While we strive to provide the best possible support, we cannot be held liable for any unforeseen circumstances or events beyond our control.
  9. Feedback and Complaints: We value your feedback and encourage open communication. If you have any concerns or complaints, please contact us so we can address them promptly.
  10. Changes to Terms: We reserve the right to update or modify these terms and conditions as necessary. Any changes will be communicated to participants in a timely manner.

By engaging with our services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you have any questions or require clarification, please don’t hesitate to contact us.